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Customer Service

Shipping and Delivery

We currently ship to locations within the United States, temporarily excluding Alaska and Hawaii. Customers in Alaska and Hawaii are advised to check back regularly for updates on the restoration of shipping availability to those locations. Shipping is currently free to locations within the continental United States. Click here for ordering outside of the United States, or visit

We currently only offer UPS Ground shipping for orders up to 150 pounds (lb).

We do not ship to P.O. boxes or APO/FPO addresses. UPS requires a full street address for delivery purposes.

Orders over 150 pounds (lb) will be shipped by common carrier.

Orders placed before 7 p.m. (CST) will ship the same day if in stock. 

Orders may be fulfilled from one of our 120 dealer locations or from our main warehouse located in Pella, Iowa.

Contact our customer service representatives at 1-866-837-6337 or from 6 a.m. to 7 p.m. (CST) for special shipping requirements.

Privacy and Security

Your privacy and the security of your information are extremely important to us. We take great care in protecting any personal information that you may provide to us when creating user accounts, communicating with us or making purchases.

We have posted our Privacy Policy to give you confidence as you visit and use the site, and to demonstrate our commitment to fair information practices and the protection of your privacy.


If you have any questions or are having difficulty placing an order through our website, please contact us at 1-866-837-6337, Monday through Friday, from 6 a.m. to 7 p.m. (CST). A representative will be available to help you during these hours. You can also email us at

International customers — All of our HDD tooling and accessories are available outside the USA. However, at this time we do not offer sales transactions on to customers outside the United States. If you reside outside of the United States and wish to place an order, you may place it through one of our 80 international dealer locations. To locate the Vermeer dealer in your area, please visit our dealer locator. While you're browsing the Vermeer Borestore website, please feel free to take advantage of the Wish List feature. You can add any product to your Wish List and email it to us at We'll take care of sending this on to your local dealer so they can get in contact with you.

To start building your list, look for the Add to Wish List link on every product page.

Payment, Pricing and Promotions

We currently accept credit card payment (Visa®, MasterCard®, American Express®, Discover®) and PayPal for merchandise in USD (U.S. dollars) and offer shipping within the United States only. Occasionally we will offer discounts and/or promotions. In those cases, details will be highlighted on our website.

International customers — If you choose to place an order with one of our dealers, please keep in mind that the prices published on this site do not include any tariffs, customs, duties, etc., and are listed in U.S. dollars.

Sales Tax

Orders placed through will be charged a sales tax that is calculated based on your ship-to address. The tax includes both state and any local sales tax rates.

Viewing Orders

Shortly after your order is placed, you will receive an email confirming your purchase with us. If you do not receive confirmation of your order via email, please double-check to make sure your order was processed correctly. If you have any difficulties while placing an order, please call us at 1-866-837-6337, Monday through Friday from 6 a.m. to 7 p.m. (CST), or email us at  To view your order history, please log in to your BORESTORE user account. 

Updating Account Information

To view and/or update your account information or to view your order history, please log in to your BORESTORE user account.